Service Desk Engineer (Immediate Start)

IT by Design Philippines Inc. · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 38000 - 45000

Are you a passionate and dedicated Service Desk Engineer looking for an exciting opportunity to join a dynamic team? IT by Design Philippines Inc. is seeking a skilled professional to support our clients with IT infrastructure and service management.

In this role, you will be responsible for providing technical support and ensuring the smooth operation of our clients' IT systems. You will work closely with our clients to understand their needs and deliver effective solutions.

If you are a team player with excellent communication skills and a passion for technology, we encourage you to apply for this immediate start position.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide Level 1 technical support to end-users, including troubleshooting hardware and software issues.
  • Document and track service requests, incidents, and problems using the company's IT service management tool.
  • Escalate critical issues to the appropriate technical teams for resolution.
  • Assist in the implementation and maintenance of IT infrastructure, including servers, networks, and workstations.
  • Monitor and maintain system performance, availability, and security.
  • Collaborate with the IT team to identify and implement process improvements.
  • Provide training and documentation to end-users on IT systems and processes.
  • Stay up-to-date with the latest industry trends and technologies.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience in a Service Desk or IT support role.
  • Strong knowledge of IT infrastructure, including servers, networks, and workstations.
  • Familiarity with ITIL framework and best practices.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in English, both written and spoken.
  • Knowledge of Indonesian language is a plus.

    • 🛠️ Keahlian

    ITILService DeskIT SupportTechnical TroubleshootingIT InfrastructureProcess ImprovementDocumentationTraining
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