Customer Relation Officer - Mobil Geely (Pondok Pinang, Jakarta Selatan)

Join PT Andalan Auto Prima as a Customer Relation Officer for Mobil Geely in Pondok Pinang, Jakarta Selatan. In this role, you will be the face of our brand, ensuring exceptional customer experiences and fostering long-term relationships. You'll handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally. This is your chance to make a tangible impact on customer satisfaction and loyalty.

At PT Andalan Auto Prima, we are committed to excellence in automotive sales and service. Our team is dedicated to providing top-notch customer care, and we believe in continuous learning and growth. As a Customer Relation Officer, you'll work in a dynamic environment, using tools like CRM systems and customer service software to streamline your tasks. This role is perfect for someone who thrives on building strong relationships and delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, ensuring timely and professional resolution.
• Build and maintain strong relationships with customers, fostering long-term loyalty.
• Use CRM systems and customer service software to manage and track customer interactions.
• Provide exceptional customer service, exceeding expectations and driving satisfaction.
• Collaborate with the sales and service teams to ensure a seamless customer experience.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated on industry trends and best practices in customer relations.
• Participate in training programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in the automotive industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in using CRM systems and customer service software, such as Salesforce or Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the Indonesian automotive market and customer preferences.
• Fluent in both written and spoken Indonesian and English.

🛠️ Keahlian

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