Buggy Supervisor - Lead Operations & Customer Experience in Batam

Join our dynamic team as a Buggy Supervisor in Batam and take the lead in ensuring seamless operations and delivering exceptional customer experiences. In this pivotal role, you will oversee a team of buggy operators, coordinate daily logistics, and maintain the highest standards of service excellence. Our company, Pengiklan Anonim, is a trusted name in the Batam tourism industry, known for our commitment to quality and customer satisfaction. As a Buggy Supervisor, you will play a crucial role in managing our fleet of buggies, ensuring they are well-maintained and ready to provide our guests with a comfortable and enjoyable travel experience.

Every day, you will be responsible for scheduling and dispatching buggies, managing operator performance, and resolving any issues that may arise. You will work closely with our hotel partners and tour operators to ensure that our services meet their specific needs and exceed their expectations. Your ability to multitask, problem-solve, and communicate effectively will be essential in this role. We offer a competitive salary and a range of benefits to attract and retain top talent in the industry.

📋 Tanggung Jawab Pekerjaan

• Oversee a team of buggy operators, ensuring they adhere to safety and operational standards.
• Coordinate daily logistics, including scheduling, dispatching, and tracking of buggies.
• Maintain and inspect buggies to ensure they are in good working condition.
• Manage operator performance, providing training and support as needed.
• Resolve customer complaints and issues promptly and professionally.
• Work closely with hotel partners and tour operators to ensure seamless service delivery.
• Monitor and report on key performance indicators (KPIs) to track operational efficiency.
• Ensure compliance with all relevant safety regulations and industry standards.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience as a buggy supervisor or in a similar role in the tourism or hospitality industry.
• Proven track record of managing a team and ensuring high levels of customer satisfaction.
• Strong knowledge of local regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with GPS tracking systems and fleet management software.
• Valid driver's license and clean driving record.
• Ability to speak and understand Indonesian fluently.

🛠️ Keahlian

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