Product Lead, Support Experience

Stripe · 📍 Seattle, Washington, United States · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Stripe is looking for a talented Product Lead to join our Support Experience team. In this role, you will be responsible for driving the product strategy and execution for our support tools and processes. You will work closely with cross-functional teams to ensure that our customers receive the best possible support experience. This is an exciting opportunity to make a significant impact on our customers and our business.

📋 Tanggung Jawab Pekerjaan

Own the product strategy and roadmap for our support tools and processes.,Work closely with engineering, design, and support teams to deliver high-quality products.,Collaborate with customer success and sales teams to understand customer needs and pain points.,Analyze customer feedback and support data to identify opportunities for improvement.,Define and track key performance indicators (KPIs) for our support products.,Present product updates and roadmaps to stakeholders.,Mentor and develop junior team members.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,5+ years of experience in product management, product leadership, or a related field.,Experience working in a fast-paced, high-growth environment.,Strong understanding of customer support and service management.,Excellent communication and interpersonal skills.,Ability to work independently and as part of a team.,Proficiency in project management tools and methodologies.

🛠️ Keahlian

Product ManagementCustomer SupportData AnalysisProject ManagementCommunicationLeadershipProblem-Solving
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